Cultural Intelligence

About this master class:

Every day we communicate and do business with individuals from other cultures and countries. It’s what can make business enjoyable and interesting, in fact we can learn a lot from how others live, think and do business.  Unfortunately not respecting or understanding the importance of culture (national, organisational or functional) can result in disaster.

Cross-cultural competence refers to the knowledge, skills, and affect/motivation that enable individuals to adapt effectively in cross-cultural environments.

Cultural differences can lead to misunderstanding, breakdown in communication and embarrassment for both parties.

Cross cultural training or cultural intelligence training can give us the confidence to explore working with a diverse range of business opportunities and people.

Learning some simple do’s and don’ts can mean the difference between securing that contract and leaving a meeting with an accusation of being rude and disrespectful. Ouch!

What we cover in this master class:

  • Defining culture
  • Values and beliefs
  • The basics we need to know
  • Cooperation and collaboration
  • Respect and reward
  • Embracing diversity
  • When we make mistakes
  • Breaking down cultural barriers
  • Global mindset
  • Research matters

Who should attend?

It was once thought that you should complete this type of training if you traveled overseas to do business. However in today’s environment everyone needs to be demonstrating respect and understanding for different cultures in the workplace. This is the future of business. Being ignorant is no longer an acceptable excuse for being responsible for a cultural difference embarrassment.

This course can be contextualised for your workplace needs and target group.