About this master class:
What do you promise your customers? Do you always keep your promise?
Good customer service is about meeting the expectations of those who choose to do business with you. Great customer service is meeting those expectations but surprising your clients by giving that little bit extra or going that extra mile.
An exceptional customer experience is one that is carefully designed and crafted so it aligns with your brand and what your products and services stand for. One that everyone in your organisation knows about, embraces and can deliver.
Do you want your clients to become raving fans? Step into the world of ‘Standing Out’
What we cover in this master class:
- A customer’s journey
- Clever communication
- The human factor
- The customer isn’t always right
- Building relationships
- Keeping promises
- Getting everyone on the same page
- Consistency is gold
- The brand experience
- Promises, process and profit
- Standing out
Who should attend?
Anyone who is committed to developing or delivering an exceptional customer experience. Even if you have been in a customer service environment for some time, you might be surprised of how much more you can learn about you and your customer.
We can also facilitate a day workshop with your key people to design and craft your Customer Brand Promise.
This course can be contextualised for your workplace needs and target group.